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Effective Date: January 1, 2026 Last Updated: May 2026 Website: iptv-epix.online
Overview
At Epix IPTV, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data when you use our website and streaming service at iptv-epix.online.
By accessing or using the Epix IPTV Service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, please do not use the Service.
This Privacy Policy should be read alongside our Terms & Conditions and Refund Policy, both of which are incorporated by reference.
1. Who We Are
Epix IPTV is an Internet Protocol Television (IPTV) streaming service operated through the website iptv-epix.online. We provide live TV channels, video-on-demand content, and related streaming services to customers worldwide, with a primary focus on the United States market.
For the purposes of data protection law, Epix IPTV acts as the data controller in respect of personal data collected from users of our website and Service.
If you have any questions about how we handle your data, you can contact us at any time via our website at iptv-epix.online.
2. Information We Collect
We collect personal data in the following ways:
2.1 Information You Provide to Us
When you register for an account, purchase a subscription, or contact our support team, we may collect:
- Full name — to identify your account and personalize communications
- Email address — for account creation, billing notifications, and support correspondence
- Payment information — processed securely through third-party payment gateways; we do not store full card details on our servers
- Billing address — where required by our payment processors for fraud prevention
- Device and connection information — such as IP address, device type, and IPTV player, provided during setup or support interactions
- Support communications — including messages, tickets, and chat logs when you contact our customer service team
2.2 Information We Collect Automatically
When you visit iptv-epix.online or use the Service, we may automatically collect:
- IP address — used for geographic access verification, fraud prevention, and service optimization
- Browser type and version — to ensure website compatibility
- Operating system — to provide appropriate setup guidance
- Pages visited and time spent — via cookies and analytics tools, to improve our website and user experience
- Referral source — to understand how users find our website
- Streaming activity data — such as channels accessed, connection timestamps, and session duration, used for service quality monitoring and troubleshooting
2.3 Information from Third Parties
We may receive limited information about you from third-party services, including:
- Payment processors — transaction confirmation and fraud signals
- Analytics providers — aggregated, anonymized website traffic data
- Affiliate partners — referral information if you arrived via a partner link
3. How We Use Your Information
Epix IPTV uses the information we collect for the following purposes:
3.1 To Provide and Manage the Service
- Creating and managing your account
- Processing subscription payments and renewals
- Delivering your IPTV credentials and activating your access
- Providing customer support and resolving technical issues
- Sending essential service communications (e.g., billing confirmations, account alerts, maintenance notices)
3.2 To Improve the Service
- Analyzing usage patterns to identify and fix technical issues
- Monitoring server performance and stream quality
- Developing new features, content offerings, and service improvements
- Conducting internal research and analytics
3.3 To Protect the Service and Our Users
- Detecting and preventing fraudulent activity, unauthorized account sharing, and abuse
- Enforcing our Terms & Conditions and Acceptable Use Policy
- Verifying eligibility and preventing multiple account abuse
- Complying with legal obligations and responding to lawful requests from authorities
3.4 To Communicate With You
- Responding to your support requests and inquiries
- Sending transactional emails related to your subscription
- Sending promotional communications about new plans, features, or offers — only with your consent and with the ability to opt out at any time
4. Legal Basis for Processing
Where applicable under data protection law (including GDPR for users in the European Economic Area), Epix IPTV processes your personal data on the following legal bases:
- Contractual necessity — processing required to fulfill our subscription agreement with you, such as account creation, billing, and service delivery
- Legitimate interests — processing for fraud prevention, security monitoring, service improvement, and internal analytics, where these interests are not overridden by your rights
- Legal obligation — processing required to comply with applicable laws and regulations
- Consent — processing for optional communications such as marketing emails, where you have given explicit consent and retain the right to withdraw it at any time
5. Cookies & Tracking Technologies
Epix IPTV uses cookies and similar tracking technologies on our website to enhance your experience and gather analytics data.
5.1 Types of Cookies We Use
- Essential cookies — necessary for the website to function, including session management and security features. These cannot be disabled.
- Analytics cookies — used to collect anonymized data about how visitors use our website, helping us improve navigation and content (e.g., Google Analytics).
- Preference cookies — used to remember your settings and preferences across visits.
- Marketing cookies — used to deliver relevant promotional content, only activated with your consent.
5.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.
6. Data Sharing & Third Parties
Epix IPTV does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:
6.1 Service Providers
We work with trusted third-party service providers who assist in operating our business, including:
- Payment processors — to securely handle subscription transactions
- Email service providers — to send transactional and support communications
- Web hosting and CDN providers — to deliver and maintain our website and streaming infrastructure
- Analytics platforms — to process anonymized usage data
All service providers are contractually required to handle your data securely and only for the specific purposes for which they have been engaged.
6.2 Legal Requirements
We may disclose your personal data if required to do so by law, or in good faith belief that such disclosure is necessary to:
- Comply with a legal obligation or court order
- Protect and defend the rights or property of Epix IPTV
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
6.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business reorganization, your personal data may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
6.4 Aggregated & Anonymized Data
We may share aggregated, anonymized data — which cannot reasonably be used to identify you — with third parties for research, marketing, or industry analysis purposes.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
- Account data — retained for the duration of your active subscription and for up to 2 years after account closure, for legal and fraud prevention purposes
- Payment records — retained for up to 7 years in accordance with financial record-keeping requirements
- Support communications — retained for up to 2 years after the ticket is resolved
- Analytics and usage data — retained in anonymized form indefinitely; identifiable usage data is deleted after 12 months
- Marketing consent records — retained until you withdraw consent, plus an additional 3 years for compliance documentation
When data is no longer required, it is securely deleted or anonymized.
8. Data Security
Epix IPTV takes the security of your personal data seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure.
Our security measures include:
- SSL/TLS encryption on all data transmitted between your device and our servers
- Encrypted storage of sensitive account and payment data
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments of our infrastructure
- Secure payment processing through PCI-DSS compliant payment gateways — we never store full card numbers on our servers
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your Epix IPTV account and to never share your login credentials.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
9.1 Right of Access
You have the right to request a copy of the personal data we hold about you, along with information about how it is used.
9.2 Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
9.3 Right to Erasure (“Right to Be Forgotten”)
You have the right to request that we delete your personal data, subject to certain exceptions (e.g., where we are required to retain data for legal or financial compliance purposes).
9.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
9.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider, where technically feasible.
9.6 Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, where your individual circumstances outweigh our interests.
9.7 Right to Withdraw Consent
Where we rely on your consent to process personal data (e.g., for marketing emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
9.8 How to Exercise Your Rights
To exercise any of the above rights, please contact us through the live chat or contact form available at iptv-epix.online. We will respond to all verified requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you accordingly.
We may need to verify your identity before processing your request to protect your data from unauthorized access.
10. Children’s Privacy
The Epix IPTV Service is intended for users aged 18 and over. We do not knowingly collect, solicit, or process personal data from children under the age of 18.
If you believe that a child under 18 has provided us with personal data without parental consent, please contact us immediately at iptv-epix.online and we will take prompt steps to delete that information from our systems.
11. International Data Transfers
Epix IPTV operates globally and your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.
Where such transfers occur, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant data protection authorities
- Transfers only to countries recognized as providing adequate data protection
- Contractual obligations on receiving parties to protect your data to the same standard as required in your jurisdiction
12. Third-Party Links
Our website may contain links to third-party websites, tools, and services. This Privacy Policy applies solely to data collected by Epix IPTV. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal data to them.
13. Marketing Communications
With your consent, we may send you promotional emails about new subscription plans, special offers, feature updates, and streaming tips. Each marketing email we send will include a clear and easy way to unsubscribe or opt out.
You can also opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting our support team at iptv-epix.online
Opting out of marketing communications will not affect transactional emails related to your account or subscription.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service offerings. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Post a notice on our website informing users of the update
- Where required by law, notify you directly by email
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes take effect constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch:
- 🌐 Website: iptv-epix.online
- 💬 Live Chat: Available 24/7 on our website
- 📧 Support: Via the contact form at iptv-epix.online
- 🕐 Response Time: We aim to respond to all privacy-related inquiries within 5 business days
Your privacy matters to us. We are committed to handling your personal data responsibly and will do everything we can to address your concerns promptly and transparently.
Epix IPTV — Premium Streaming for USA & Worldwide | iptv-epix.online