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Effective Date: January 1, 2026
Last Updated: May 2026
Website: iptv-epix.online
Overview
At Epix IPTV, customer satisfaction is our top priority. We understand that purchasing a streaming subscription is a decision that requires confidence, and we want you to feel fully informed before and after your purchase. This Refund Policy outlines the conditions under which refunds are granted, the process for submitting a refund request, and what you can expect after your request is reviewed.
Please read this policy carefully before completing any purchase on iptv-epix.online. By subscribing to any Epix IPTV plan, you agree to the terms described below.
1. Free Trial Policy
Epix IPTV offers a free trial period to all new customers so you can evaluate the service quality, channel availability, and device compatibility before committing to a paid plan.
- The free trial is available once per customer, per household, and per payment method.
- No payment is required during the trial period.
- We strongly encourage all new users to test the service thoroughly during the trial, including testing on all devices you intend to use and verifying that the channels and content you need are available.
- Refund requests based on dissatisfaction with content or compatibility will not be accepted if a free trial was offered and not utilized.
2. Eligibility for a Refund
Epix IPTV offers refunds under the following circumstances:
Eligible for Refund
- Service not activated: Your subscription was charged but your account credentials were never delivered or activated within 24 hours of payment, and our support team was unable to resolve the issue.
- Duplicate payment: You were accidentally charged more than once for the same subscription plan.
- Technical failure: You experience a persistent, documented technical issue that prevents access to the service, which our technical support team has been unable to resolve within 72 hours of the initial support ticket being raised.
- Incorrect charge: You were billed for a plan or amount that differs from what was agreed at the time of purchase.
Not Eligible for Refund
- You changed your mind after purchasing.
- You purchased a subscription but did not use it.
- You experienced buffering or quality issues caused by your own internet connection speed or hardware.
- You failed to test the service during the free trial period before purchasing.
- You purchased a plan but decided to switch to a different plan or provider.
- Your account was suspended or terminated due to a violation of our Terms of Service.
- Refund requests submitted more than 7 days after the purchase date.
- Requests for partial refunds on multi-month or annual plans after the first 7 days of the subscription.
3. Refund Request Window
All refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this window will not be eligible for review, regardless of the reason stated.
To maximize your chances of a successful resolution, we encourage you to contact our support team as soon as you encounter an issue rather than waiting until the end of the refund window.
4. How to Request a Refund
To submit a refund request, please follow these steps:
- Contact our support team via the live chat or email available on iptv-epix.online.
- Provide the following information:
- Full name used at the time of purchase
- Email address associated with your account
- Order ID or transaction reference number
- Date of purchase
- The reason for your refund request
- Any supporting evidence (screenshots, error messages, etc.) if applicable
- Allow up to 3 business days for our team to review your request and respond.
Our support team will acknowledge your request and may ask for additional information before a decision is made.
5. Refund Processing
If your refund request is approved:
- Refunds will be issued to the original payment method used at the time of purchase.
- Processing times vary depending on your payment provider:
- Credit / Debit Card: 5–10 business days
- PayPal: 3–5 business days
- Cryptocurrency: Non-refundable (see Section 6)
- You will receive a confirmation email once the refund has been processed on our end.
Please note that Epix IPTV is not responsible for delays caused by your bank or payment processor after the refund has been initiated on our side.
6. Non-Refundable Payment Methods
Payments made via cryptocurrency (Bitcoin, USDT, Ethereum, or any other digital currency) are strictly non-refundable due to the irreversible nature of blockchain transactions. If you pay using cryptocurrency, you agree to waive any right to a refund at the time of payment.
We recommend using a credit card or PayPal if you wish to retain refund eligibility.
7. Chargebacks & Disputes
We ask that you contact our support team before initiating a chargeback or payment dispute with your bank or payment provider. In most cases, our team can resolve the issue faster than the chargeback process allows.
Initiating an unjustified chargeback may result in:
- Immediate suspension of your Epix IPTV account
- Permanent ban from creating future accounts
- Reporting to anti-fraud databases used by payment processors
If a chargeback is found to be fraudulent or filed against a non-refundable transaction, we reserve the right to contest it with your bank using the evidence available to us.
8. Subscription Cancellation
Cancelling your subscription is different from requesting a refund.
- You may cancel your subscription at any time through your account dashboard or by contacting our support team.
- Cancellation stops future billing but does not automatically entitle you to a refund for the current or any previous billing period.
- After cancellation, your account will remain active until the end of the current paid billing period.
- No partial refunds are issued for unused days in a monthly, quarterly, or annual plan upon cancellation, unless the cancellation falls within the 7-day refund window described in Section 3.
9. Promotional & Discounted Plans
Subscriptions purchased at a discounted or promotional price (including special offers, coupon codes, or seasonal deals) are subject to the same refund policy as standard plans. However, please note:
- Promotional pricing is non-transferable and cannot be re-applied after a refund is issued.
- If a refund is granted on a promotional purchase, the discount code or offer used will be voided and cannot be reused.
10. Changes to This Refund Policy
Epix IPTV reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the service after any changes constitutes your acceptance of the revised policy.
We recommend checking this page periodically to stay informed of any updates.
11. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to our team:
- 🌐 Website: iptv-epix.online
- 📧 Support: Available via live chat on our website
- 🕐 Support Hours: 24 hours a day, 7 days a week
Our team is committed to resolving all disputes fairly and promptly. We value every customer and will do our best to find a satisfactory solution.
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